Privacy Policy

General

By accessing or using the Brain Bytes website (https://www.brainbytes.com), operated by Brain Bytes Private Limited (hereinafter referred to as “Company” or “we” or “our” or “us”), you agree to be bound by the terms and conditions outlined in this Privacy Policy and the Terms of Use. By accessing our website, you consent to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.

This Privacy Policy is published in compliance with Section 43A of the Information Technology Act, 2000 (“IT Act”); Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (“SPDI Rules”); and Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 (“Intermediaries Guidelines”).

Information Collected

We collect the following information about you:

• Registration Information: Name, phone number, email address, and password.
• Order Information: Items placed in the cart, postal address, and payment transaction details.
• Usage Information: Device and software information, IP address, browser type, operating system, access times, and browsing history.
• Diagnosis Information: Health condition, symptoms, and sensitive personal data such as physical and physiological health condition and sexual orientation.
• Consultation Information: Information related to appointments, health and wellness consultations, medical records, and history.
• Prescription and Medication: Prescriptions and medication details as generated and stored for records.

Use of Information

Your information is used for the following purposes:

• Operating and improving the Website and our business
• Processing and delivering orders
• Providing access to products and services
• Facilitating consultations with medical professionals
• Analyzing data and tracking trends
• Conducting research
• Complying with legal obligations
• Conducting audits and quality assessments
• Enhancing customer experience and satisfaction

Disclosure of Information

Your personal information and sensitive personal data may be disclosed to:

• Doctors for diagnostic and therapeutic purposes
• Logistics partners for processing orders
• Pharmacies for dispatching orders
• Partners, affiliates, and third parties for research, advertising, and business improvement
• Third parties in the event of a merger, acquisition, or asset sale
• Government entities or other third parties as required by law

Third-Party Links

The Website may include links to external websites or resources operated by third parties. We are not responsible for the privacy practices or content of such external sites. Your use of third-party websites is subject to their privacy policies and terms.

Access and Changes to Your Information

You may access and update your information through your account on the Website. If you wish to withdraw your consent for data processing, you may delete your account. For any updates, corrections, or deletion requests, please contact us at the provided contact details.

Security and Retention of Information

We implement appropriate security measures to protect your information. However, no system is completely secure, and we cannot guarantee the absolute security of your information. Your data will be retained for as long as necessary to fulfill the purposes outlined in this Privacy Policy.

Cookies and Tracking Technologies

We use cookies and tracking technologies to collect information about your activity on the Website. You can control cookies through your browser settings, but disabling cookies may affect your experience on the Website.

Changes to the Policy

We reserve the right to update, change, or modify this Privacy Policy at any time. Any changes will be posted on this page, and your continued use of the Website constitutes acceptance of the updated Privacy Policy.

Miscellaneous

• Disclaimer: We strive to protect your information but cannot guarantee complete security.
• Indemnity: You agree to indemnify us against any third-party claims arising from your use of third-party links or disclosure of information.
• Severability: If any part of this Privacy Policy is found to be invalid, the remaining provisions will continue to apply.

Contact Information

If you have any questions or concerns regarding this Privacy Policy, please contact our Grievance Officer:

Name: NAADI HEALTHCARE PRIVATE LIMITED.
Address:  No 2/37, First Main Road, Raghava Nagar, Madipakkam, Chennai-600091.
Email: [email protected]